Accidents & Breakdowns
Woodford Car Hire is committed to providing support in every area of our service to you. That's why our dedicated accidents and breakdowns
team is on call to deal with any incident on or off the road.
Accidents
In the event of an accident, follow these steps:
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Sometimes accidents are unavoidable. If you're involved in an accident while renting one of our vehicles, don't panic. |
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Your safety is priority. Check for any injuries or seek medical attention if necessary. Above all, remember to stay calm and gather all information from the relevant parties. |
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Simply call and report the accident to Woodford. 0860 999 500 |
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If possible, try to make this call immediately or at the very least within six hours of occurrence |
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Please be aware that there are tow-truck services that pressure people involved in an accident into entering into agreements on the spot. Woodford has your best interests at heart, so please be advised that no towing company other than one authorised by Woodford is allowed to remove a vehicle. |
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As is legally necessary, be sure to file an accident report at a South African Police Services (SAPS) office within 24 hours of the accident. |
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Also make sure to visit the nearest Woodford branch within 24 hours to hand over the accident report office within 24 hours of the accident. |
Breakdowns
Woodford's vehicles are regularly maintained and in excellent order. There will be cases, however, when your car might fail you. Rest assured that we never will.
In the event of a breakdown, follow these steps:
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Remain calm and make yourself aware of your surroundings. Think back to distances from the last city, town, landmark or service station. |
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Call us and report the breakdown to a Woodford consultant. 0860 999 500 |
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Advise the consultant where you are (to the best of your ability). Please also inform the consultant if you are safe in the area or if you have any pressing emergency or need. |
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Take note of the problem and try to report this to the consultant as accurately as possible |
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Do not allow any breakdown response service to remove or repair the vehicle unless your Woodford consultant confirms authorisation of the response team. |
